Vistara passenger claims cockroach on food, airline denies

NEW DELHI: A passenger onboard a Vistara flight on Tuesday complained of spotting a cockroach in his food, with the airline rejecting such claims. The passenger took to Twitter alleging that he spotted the insect in his food.

@TheSanjivKapoor Just wanted to let you know the apology letter you gave me in @airvistara flight UK-818 Bengaluru to Delhi, April 26th Making sure when you apologize.. you know what you are apologising for!!! Live cockroache was served in the food! pic.twitter.com/yZdT6Ze11H

— veenu (@spicyveenu) May 1, 2018

Despite repeated protest and concerns, the crew continued to serve the contaminated food to the passengers! I was told by the air hostess that by the time it's alive, you will be fine.. it's not dead yet so don't worry!

— veenu (@spicyveenu) May 1, 2018

The airline in its reply to the passenger said "the insect was not on or from the meal and we are fumigating the aircraft regularly". In a series of tweets, the airline, however, said, "despite regular fumigation, insects still find a way in and we apologise for the inconvenience caused. As the aircraft doors are opened regularly on ground, insects can sometimes still find a way in despite our best efforts of fumigating the aircraft."

We endeavour to maintain best hygiene in our aircraft and also our aircraft are regularly fumigated. Just to clarify, the insect was not in or on the meal. 1/3

— Vistara (@airvistara) May 1, 2018

The incident comes a few days after the government ordered a probe last month after a doctor was allegedly manhandled and offloaded from an IndiGo flight at Lucknow airport when he complained of mosquitoes onboard.